Caseworker

Senior Caseworker

Key responsibilities

• Gather relevant information to assist with resolving cases.
• Log all cases; monitor progress and ensure all identified actions are taken.
• Draft responses to constituents
• Ensure records are kept and information managed confidentially in line with the data protection legislation
• Critically analyse patterns of enquiries and articulate the findings in reports and communication with the MP and other staff members.
• Ensure that each case is dealt with promptly, sensitively, confidentially, and accurately in accordance with the MP.
• Assist with surgeries and other meetings follow up as appropriate Liaise with government agencies, voluntary sector, and others to resolve constituency matters.
• Take initial action on queries from members of the public, including responding on behalf of the MP as appropriate.
• Develop knowledge in specialist areas.
• Manage and progress a portfolio of casework appropriately.
• Manage a large caseload of complex cases, working in a professional, confidential, caring and sensitive manner.
• Ensure that all cases and decisions are properly documented, writing clear concise reports containing analysis of the evidence, explanation of the findings and conclusions, and a robust and appropriate action plan, to include ongoing monitoring and communication procedures where required.

Salary range

Senior Caseworker

• London: £34,766– £48,774
• Outside London: £29,727 – £46,381

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